24/7 On-Demand Technical Support
Experiencing technical difficulties? We can serve as your organization’s Help Desk. We provide technical support on-demand, with 80% of support questions handled by the first contact. Our goal is to ensure prompt and efficient resolutions to IT problems.
- 100% On-Shore Resources
- Level 1 through 3 Technicians and Subject Matter Experts
- First Call Resolution
- Customized Client Management Portal
- Custom Application Support
- Mobile Device Support for iOS, Android and Windows
- SLA and KPI Reporting
- Active Directory Account Management
Help Desk Cost Calculator
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We have the knowledge and the tools to drill deep into your IT environment to ensure that it is operating smoothly. Contact Iluvatech today to find out how our ITIL certified staff can provide you with reliable and customizable services.
Standard Service Level Agreements
Average Speed to Answer the phone
Of issues resolved on the first call
ITIL Support Model
We offers a 24×7 Level 1 and Level 2 Help Desk based on an ITIL support model all staffed on-shore inside the US.
Establish a Rapport
Our 24 x 7 Help Desk call centers are located in California. This ensures that you’re always receiving on-shore support, no matter where in the US you may be located.
Transparency in Everything
We handle your IT issues at your convenience, and we aim for transparency in everything we do.