Proactive Monitoring for Your Entire IT Environment
We can provide constant monitoring of your operating systems, business applications, databases and devices. We ensure the continued health and safety of your IT environment by using a proactive monitoring model that identifies issues and allows us to fix them before they become a threat to your business operations.
- Front Line Troubleshooting and Analysis
- Escalation and Notification When Issues Arise
- Issue Remediation Based on Documented Procedures
- Utilization of Customer-Owned Toolsets
- Vendor Management and Support
- Escalation and Notification
- Knowledge Management
- Monitoring with Microsoft Operations Manager
- Remediation Based on Documented Procedures
- Incident Management with Microsoft Service Manager
Our suite of custom-tailored services for corporate enterprise-level and small-to-midsize organizations is designed to provide the precise level and type of service you need – nothing more and never anything less. The company’s technicians, account managers and subject matter experts are trained to seamlessly integrate with in-house client teams, many considering our staff an extension of their own IT departments.
Knowledge & Tools
We have the knowledge and the tools to drill deep into your IT environment to ensure that it is operating smoothly.
24×7 Network, Server and Storage Monitoring solution all staffed on-shore inside the US.
Our certified staff can provide you with reliable and customizable Call Center System and a dedicated Project Manager
We have the knowledge and the tools to drill deep into your IT environment to ensure that it is operating smoothly. Contact Iluvatech today to find out how our ITIL certified staff can provide you with reliable and customizable services.
Standard Service Level Agreements
Response to all alerts
Escalation to higher tier support including vendors
Get real-time alerts and remediate IT problems before your users come to you.
Enforce IT Compliance
Protect your organization through fully managed patching, antivirus and backups.
Streamlined scripting for all devices for easy maintenance and systems deployment.